Delivery Times & Shipping Address
All of our items here at Simply Copper are handmade to order in our workshop, with the care and attention that we know you fully expect. Although we are extremely busy and demand is high for our products, we still aim to have your items made and dispatched in around 4-5 working days (Monday – Friday), depending on the size and complexity of your order. If you would like to double check current delivery times or an update on your order, please call us or email us anytime!
So that your items arrive promptly and safely, please ensure that your address information entered is correctly.
Your shipping address can be changed on PayPal, just prior to payment being made.
Alternative Payment Methods
If you do not wish to use Paypal, we can provide our business bank details upon request should you prefer to do a bank transfer.
Postage Restrictions
Due to postal limitations set out by courier companies, some postcodes in remote locations may incur a higher postage price or not be covered at all in some instances. These normally include the Scottish Isles, Isle of Man, Channel Islands, Scilly Isles, Isle of Wight etc. We are still able to post to these locations, so please contact us with your location if you’re unsure and to receive postage costs where applicable.
International Postage
We can ship to any country around the world, so just please contact us to find out delivery costs and we will work these out for you.
Returns
We know that everyone changes their mind from time to time and we are no exception! So, if for any reason you change your mind after receiving your order, please contact us within 48 hours letting us know you wish to return your item(s). We can then forward you on our return address details if required, then simply repackage the goods in their original condition and pop them back in the post to us. Any items wishing to be returned, must be received by us no later than 10 working days from when you received the item.
Postage costs to return non-faulty items must be paid in full by the buyer.
Faulty/Damaged Items
We take the utmost care and attention with our items and always quality control check every item before they leave. Sometimes however, accidents can happen and after all, we are all only human! So, if for any unusual reason a faulty item slips through the net or gets a little bit of rough handling by the postman, we are more than happy to either replace the item(s) or offer a full refund.
All copper pipe and fittings carry kite marks to meet UK quality standards. These kite marks are stamped into the copper and although small & discreet, can be visible and comprise of a mixtures of numbers and letters. These do add to the industrial feel and look of the product.
If any items arrived damaged, they must be reported to us within 48 hours. You will be required to return the items to us no later than 10 working days later.
Any items that are found to be faulty within 60 days of purchase, must be reported to us immediately.
We will always require photographic evidence of any damage or faults with an item before any refunds or replacements can be authorised. Refunds will also only be given, once the items have been returned to us.
Postage costs to return faulty or damaged goods will be met by us, providing they are returned as you received them and by the method of postage used by us.
Custom Made Orders
Any items that have been specifically made to order at the request of a customer, unfortunately cannot be returned, unless found to be faulty. This is due to the potential problems in selling the item(s) at a future date. We recommend contacting us before any purchase is made, to ensure all the the relevant item information is gathered.